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Best 32 Customer Experience (CX) Podcasts You Can Listen in 2024

Esat Artug
Esat Artug
December 28, 2023 · 25 min read
Best Customer Experience (CX) Podcasts

The customer experience (CX) is one of the most important aspects of any business. In order to be successful, a company needs to provide its customers with an excellent experience.

Delivering a great CX can differentiate you from your competitors and help you attract and retain customers.

However, the customer experience (CX) landscape is constantly evolving.

As technology advances and customers become more discerning, it's important for brands to stay ahead of the curve by exploring new ways to engage and delight customers.

This can be difficult to do, but luckily there are plenty of podcasts out there that can help.

So whether you're just starting out in your CX journey or you're looking for some new ideas to boost your results, these podcasts are sure to provide value.

Here are the best customer experience podcasts you can listen to in 2024.

*Disclaimer: These podcasts are listed in alphabetical order.

1. 1,000 Experiments Club

The first podcast on our list is 1000 Experiments Club, a podcast hosted by Marylin Montoya where she sits down with experimentation experts from different positions (performance marketing, design, product, etc.) and talks everything about experiments.

Marylin interviews the most knowledgeable experts in the area of experimentation to learn what it takes to establish and operate effective experimentation programs to help organizations grow.

Take a look at these episodes:

2. Crack the Customer Code

Crack the Customer Code is a podcast produced by Jeannie Walters and Adam Toporek that aims to teach business professionals, small company owners, and customer-facing professionals the ins and outs of generating outstanding customer experiences.

This podcast addresses both contemporary and timeless subjects, such as how to enhance customer loyalty via social media and why consumers are more likely to lose control with firms today, with interviews and insights from a diverse spectrum of professionals in the industry.

Check out these three episodes that might get you listening:

3. Customer Experience Insights

The Customer Experience Insights podcast provides insights into the latest technologies and industry subjects for consultants, influencers, partners, and customers.

Hosted by Scott Nagel, this bi-weekly series is a "must listen” for anyone who wants to stay on top of key industry trends, including AI, digital channels, bots, and more.

Check out some of the most interesting episodes:

4. Customer Experience Radio

In every episode on Customer Experience Radio, the host, Jill Heineck interviews an expert on customer experience, customer retention, and many other areas intertwined with CX, in episodes no more than 40 minutes.

The customer experience (CX) and business leaders alike join Jill in a lively discussion to share their successes as a result of a purposeful CX strategy, as well as breakthroughs that have impacted their business processes to provide stellar customer experiences.

Check out these episodes that we found interesting:

5. Customer First

Customer First is a podcast series that examines trends in customer experience and the changing front office by interviewing professionals and sharing their perspectives and thoughts.

In each episode of the Customer First podcast, experts from KPMG form a panel discussion and deep dive into one of the important topics of customer experience from different aspects.

See if any of the fresh episodes from Customer First interests you:

  • Innovation - In this episode, guests of the show discuss how ever-increasing consumer expectations are forcing businesses to innovate quickly in order to stay up.

  • Personalization - This episode delves into personalization and how businesses may create proactive, one-on-one interactions with their customers that meet their expectations without losing their trust in the brand.

  • Orchestrating Experiences - During this episode, speakers are talking about orchestrating customer experiences.

6. CX Chronicles

Hosted by Adrian Brady Cesana, The CX Chronicles Podcast is one of the first customer experience podcasts started around 2018.

With over one hundred and fifty episodes of around 40 minutes runtime, this podcast may be just for you if you're interested in customer experience, customer service, customer success, and related topics.

CX Chronicles Podcast showcases customer-focused company experts each week and digs into customer experience, and gives loads of value-first insights from industry leaders.

Here are some fresh episodes for you:

7. CX Decoded

CX Decoded is a semi-monthly podcast by CMS Wire intended to provide insights from thought leaders in the customer experience and marketing fields.

Although it is a relatively newer podcast, it lacks nothing in terms of content.

By listening to CX Decoded episodes, you'll learn more about how industry leaders are managing customer experience, with a focus on digital experiences, user journey, respectful and ethical data management, and many more.

See if any of the fresh episodes from CX Decoded interests you:

8. CX Files

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode, Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

With over two hundred episodes of around 30 minutes runtime, this podcast series is one of the most consistent podcasts within the CX space.

If you would like to know what are latest trends in customer experience and related topics, CX Files is just the right channel to turn on.

Check out the latest episodes:

9. CX Insider

CX Insider initiates conversations with leading customer experience experts from various sectors.

From episodes about personalization, customer trust, inclusivity, customer centricity, and many more, this fresh podcast will be a great guide for you, whether you are a beginner CX professional looking to pick up strategies to level up your game or an experienced CX manager who's interested in how to optimize how you work.

Check out the latest episodes which don't need a description:

10. CX Network

Every episode, the host, Seth Adler interviews an expert on customer experience, marketing, and many other areas intertwined with CX, in episodes no more than 30 minutes.

Seth Adler proudly states in the podcast description that what the podcast has to offer is "examining the relationship between the customer and your company.” and there is the truth behind these words, as each episode deep dives into the relationship between the customer and the brand.

Check out these three episodes that might get you listening:

11. CX Sells

Hosted by Lukas Banys and Renaldo de Souze, CX Sells is a podcast founded in February 2021.

Although it is a relatively newer podcast, it lacks nothing in terms of content.

CX Sells is an independent, personable, and engaging podcast that is powered by customer-obsessed leaders from all over the globe. We discuss the new age role of CX, adding a little bit of fun and backstory to the CX community, one guest at a time.

Check out the latest episodes which don't need a description:

12. CX Today

CX Today is one of the podcasts that you can listen to follow recent trends in the CX space. CX Today listeners will learn everything about the CX space, covering essential topics like:

  • Customer experience

  • Intelligence

  • Big data

  • Analytics

  • Strategy, and

  • Best practices

By listening to CX Today, you'll be keeping up with up-to-date marketplace news, customer stories, best practice guides, event coverage, and exclusive analytics, insights, and strategies too.

Take a look at these episodes:

13. CXFO - The Big Interview

The Big Interview is one of the new shows in CX space, and Keith Gait started the podcast on September 21.

Every episode, the host Keith Gait interviews an expert on customer experience, marketing, innovation, and many other areas intertwined with CX, in episodes no more than 30 minutes.

Take a look at the latest episodes:

  • Graeme Matheson - Graeme talks to us about the value of strategic alliances and the pace of technology deployment.

  • Jamie Thorpe - In this episode, you'll listen to a discussion around CX as a profession, the advent of the CXO, and the attention at the boardroom level.

  • Paul Weald - Paul tells us what being a contact center innovator and CX professional is all about.

14. Decoding the Customer

Julia Ahlfeldt profiles the world's top customer-centric change-makers to bring you insights on how the customer experience revolution is taking hold in businesses around the globe.

This podcast will take you inside the hottest topics and trends in the world of customer experience, whether you are new to CX, a seasoned expert trying to extend your knowledge, or someone who is just interested in discovering how empowered customers are reshaping the business environment.

In every episode, the host Julia Ahlfeldt either interviews an expert or talks about an important CX concept.

Here are some episodes for you:

15. Doing CX Right Podcast

Doing CX Right‬ Podcast is another fresh show in the CX community.

In addition to CX topics, host Stacy Sherman also talks about employee experience and its importance for creating better customer experiences.

Stacy Sherman shares her Heart & Science proven CX framework to help you accelerate loyalty and revenue. She's also interviewing admirable keynote speakers, authors, business leaders across industries who share actionable CX strategies and tactics too.

The Doing CX Right Podcast is not just focused on business and customer experience. You'll also hear speakers share their personal experiences.

Check out these episodes that we found interesting which don't need a description:

16. Experience This!

Customer experience begins before someone becomes a customer. - Experience This!

Hosted by Joey Coleman and Dan Gingiss, Experience This! is one of the podcasts that has been around for a while.

With over one hundred and fifty episodes of around 30 minutes runtime, this podcast may be just for you if you have little time but much interest in what is going on in the customer experience world from a different perspective.

If you'd like a have a different point of view for customer experience, Experience This! is just the right channel to turn on.

Check out some of the most interesting episodes:

17. Inspiring Women In CX

The next podcast on our list, Inspiring Women in CX, a podcast hosted by Clare Muscutt where she has a dream to inspire more women in the CX space.

Although it is a relatively newer podcast, it lacks nothing in terms of content. And as Clare says, Inspiring Women in CX is more than a podcast: "we believe the CX world would benefit from a space dedicated to women and that a great place to start is to hear more of our stories.”

See if any of the fresh episodes from Inspiring Women in CX interests you:

18. The MACH Alliance Podcast

This is The MACH Alliance Podcast, a show about enterprise digital transformation, one that goes beyond theory and best practices. We bring you into the room with enterprise leaders who are embracing cutting-edge technology for a good reason, and ask them: what does it really take to fundamentally change an enterprise?

Although The MACH Alliance Podcast is one of the newest podcasts and has fewer episodes, it brings a new approach to the customer experience by focusing on composable technology.

If you would like to know what is next for businesses in terms of technology, The MACH Alliance Podcast is just the right channel to turn on.

Check out these episodes that we found interesting:

19. Modern Customer Experience

Modern Customer Experience is actually a limited podcast series recorded over 2 years ago, however, since there are very interesting episodes and you can still apply what you listen to, I say we count it in.

With eight episodes of around 10 minutes runtime, this podcast may be just for you if you want to binge-listen and learn something new about the modern customer experience.

Although there are 8 episodes on these short audio series, you can still find tips, industry trends, case studies, and best practices to help professionals view the world through the eyes of the customer.

Take a look at these episodes:

In this podcast, Navigating the Customer Experience, host Yanique Grant takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience.

By listening this podcast, you'll discover what consumers really desire and how organizations may understand the psychology of each customer or company with whom they interact.

Check out the latest episodes which don't need a description:

21. Reinventing Customer Experience

In Reinventing Customer Experience, hosts Arun Shastri and Gopi Vikranth chat with digital, analytics, technology, and customer experience leaders from various industries and organizations to understand how they are engaging their customers.

Each episode covers a wide range of subjects, from how brands are reshaping their customer experience programs and adapting during the COVID-19 epidemic to how they envision digital interaction growing in the future via the usage of technologies like AI.

Here are some marvelous episodes for you:

22. The Chief Customer Officer Human Duct Tape Show

The Chief Customer Officer Human Duct Tape Show with Jeanne Bliss is one of the cornerstone podcasts of the customer experience world.

Hosted by Jeanne Bliss, five-time Chief Customer Officer and author of "Would You Do That To Your Mother?" and "Chief Customer Officer 2.0." Jeanne is joined by CCOs around the world as they fearlessly share with you what works...and what doesn't work as we debunk this role, why it's not about" Kumbaya”, but rather how the Chief Customer Officer is acting as the human duct tape of the organization - uniting companies to earn the right to customer-driven growth.

With over 250 episodes of around 45 minutes runtime, this podcast may be just for you if you have little time but much interest in learning the leadership practices from C-level customer experience executives from Airbnb, Audi, Adobe, and others.

Check out some of the most interesting episodes:

23. The Customer Experience Podcast

The Customer Experience Podcast is more than just a customer experience.

In its own words, this podcast focuses on how sales, marketing, and customer success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way.

The personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, and automation are the topics covered in each episode.

Check out these three episodes that might get you listening:

24. The Customer Experience Show

Whether you're an executive in marketing, IT, sales, service, or HR — you need to build smarter customer experiences. - Phil Dillard, host of The Customer Experience Show

Although The Customer Experience Show is a relatively newer podcast, it lacks nothing in terms of content.

Each episode tells the true story and vision of a leader who designed creative and unconventional methods to inspire their people and delight their consumers in around 40 minutes.

See if any of the fresh episodes from The Customer Experience Show interests you:

25. The Customer First Show

Hosted by Naeem Arif, in this short and new podcasts series, you'll find a series of interviews with global customer experience experts who share their knowledge and insights on customer experience best practices.

Although The Customer First Show is a relatively short and new podcast, it lacks nothing in terms of context.

Here are some episodes for you that are worth listening to:

26. The CX Cast

Hosted by Forrester experts, The CX Cast podcast is one of the first customer experience podcasts that started around 2015 - almost 7 years ago.

The CX Cast Podcast provides you with the most recent research, analysis, and news from the entire customer experience (CX) community every week in less than 20 minutes.

Forrester analysts, external experts, and successful CX executives address the struggles and best practices of managing customer experience across sectors.

Check out these episodes that we found interesting that don't need a description:

27. The CX Leader Podcast

The CX Leader Podcast approaches the customer experience from a different perspective.

The podcast is more than just a discussion of CX subjects; it focuses on how CX professionals may build the necessary skills and concepts to be great leaders in their businesses.

With over two hundred episodes of around 25 minutes runtime, this podcast may be just for you if you want to improve your customer experience skills and become a better CX professional.

Take a look at these episodes:

  • It's a Great Time to be a CX Leader - Host Steve Walker and guests Sonya McAllister and Sean Clayton reminisce on how customer experience has evolved since 2018.

  • Human Resources: the CX Pro's Partner - Host Steve Walker welcomes Dr. Cecelia Herbert for a discussion on the importance of building relationships with human resources to improve the customer and employee experience.

  • Effectively Combining CX and EX - Guest host Pat Gibbons welcomes Troy Powell for a discussion about Walker's new report, "Effectively Combining CX and EX.”

28. The CX Podcast

The CX Podcast is one of the newest audio shows in the customer experience space.

Although it has just started and has 6 episodes, it lacks nothing in terms of delivering value on each episode.

The host of the show Emma Dark, Chief Customer Experience Officer at Sullivan & Stanley, uncovers stories of disruption and innovation from business leaders at the top of their game, who live and breathe all things customer.

If you want to keep up with recent trends and actionable strategies about these trends, this podcast is just for you.

Check out some of the most interesting episodes:

29. The Intuitive Customer

Hosted by Colin Shaw, recognized as a global influencer on Customers, and Prof. Ryan Hamilton, Emory University discusses in this podcast, The Intuitive Customer, how you can improve your customer experience and gain growth.

The interplay between the two hosts is unquestionably the highlight of this podcast. Each provides their own take on the matter, their own point of view, and they play off each other's sense of humor.

Check out the latest episodes which don't need a description:

30. The Modern Customer Podcast

The Modern Customer Podcast goes behind the scenes with customer experience guru Blake Morgan to uncover the secrets of the world's most customer-centric brands.

Host Blake is one of the world's top keynote speakers, an authority on customer experience, and the bestselling author of "The Customer Of The Future." Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization.

Check out some of the most interesting episodes:

31. This is CX

This Is CX is a discussion about all-things "customer experience", hosted by Mike Manfredo and Paul Hagen that want to help people understand what customer experience is and how it can be done in a way that creates real value.

Ever since it started at the beginning of 2017, This Is CX had one main topic: sharing personal experiences and best practices to make the world a little more customer-centric.

Check out some of the most interesting episodes we picked for you:

32. Voices of CX

Voices of CX is a weekly podcast hosted by Worthix CMO and Editor in Chief of the Voices of CX Blog, Mary Drumond where she interviews top marketers, industry experts, thought leaders, and best-selling authors on how their markets overlap with Customer Experience.

This podcast's topics include technological advancements in data science, market research, behavioral analytics, the implementation of Artificial Intelligence for marketing platforms, and how all of these factors are revolutionizing the way businesses communicate with and provide memorable experiences to their customers.

I insist that you give these episodes a listen:

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